industry in my country, using informatization methods to improve the hotel’s own production efficiency and management efficiency has become the only choice. High-speed data exchange network, powerful information processing equipment, complete database basic platform, and excellent management software. . . . Can effectively improve the work efficiency of employees, enhance the management efficiency of managers, thereby enhancing the competitiveness of the hotel.

3) How to use information technology to enhance the hotel's brand promotion and attract more guests for the hotel?

Through hotel information construction, relying on the powerful information advantages brought by high technology in the IT industry, the hotel’s information can be more widely transmitted to customers’ eyes, and the hotel’s sales team can more easily obtain more key customer information, thereby providing the hotel with Attract more guests.

The extensive coverage and widespread use of the Internet can be used to establish an online room reservation system or connect with external well-known hotel reservation websites to facilitate guest booking of hotel rooms and increase the source of hotel customers.

At the same time, extensive brand promotion can be carried out through websites, website links, and online advertisements to establish a brand image, stabilize and increase hotel occupancy rates, and increase hotel revenue.

4) How to use information technology to improve the hotel's service level?

Through hotel informatization construction, relying on the advantages of centralized management (such as smart room terminal phone, PDA ordering, one-click service, etc.), it can respond to customer needs faster and improve customer service satisfaction with the hotel.

Through the hotel's informatization construction, through the use of powerful digital security technology (electronic access control, digital monitoring, mass storage, etc.), it can provide the hotel and its customers with a strong security guarantee and increase the customer's sense of security.

5) How to use information technology to carry out service innovation and provide personalized services?

Some domestic and international high-end hotels give full play to their informatization advantages and establish frequent customer management systems and customer consumption habits analysis systems, which can provide guests with personalized services, such as giving birthday gifts and congratulations to guests on their birthdays during their stay. , To understand the guests’ eating habits and entertainment habits so as to recommend appropriate items at the right time, which not only improves the satisfaction of the guests but also increases the hotel’s income.

6) How to use information technology to provide value-added services for guests and generate revenue for the hotel?

In addition to meeting the basic information-based entertainment and information-based business needs of hotel guests, the hotel’s IT manager can also provide value-added services that exceed guests’ expectations, which can directly generate revenue for the hotel. Such value-added services will be introduced in H3C's solutions later.

Complete hotel information construction can strive for a higher star rating for the hotel, thereby increasing the hotel’s overall operating income.

7) How to use information technology to reduce the cost of hotel operation and management?

Inefficient manual operations, manual business processes, and management methods will inevitably hire more employees and increase costs. For example, if the hotel's information system lacks excellent management software, it will inevitably need more IT managers. On the contrary, the use of excellent information technology can effectively reduce such costs. For example, if the purchase of chain hotels adopts online centralized procurement and online supplier information sharing, the required cost will inevitably be lower than the traditional decentralized procurement method.

Three, hotel industry solutions

In response to the informatization challenges faced by the hotel industry, we seek to think about what the hotel thinks, and provide a full range of network, wireless, voice, video, monitoring, storage, management and other products and tailor-made solutions to provide strong support for hotel informatization , From the four aspects of "basic network platform construction, brand enhancement, open source, and cost reduction", carefully designed informatization solutions for the hotel industry, providing the hotel with the industry's highest level and complete solutions, and helping hotels in the information age to build in line with the times The required informatization and intelligent digital hotel can greatly improve its own profitability and firmly seize the rare historical opportunity!

3.1 Basic Network Platform Construction

The basic network platform is the foundation of the hotel's entire informatization, which is equivalent to the information highway inside the hotel, which realizes the high-speed information exchange and information transmission inside the hotel, and connects the various information islands inside the hotel into a whole. At the same time, it is connected to the internet, and the hotel network becomes a part of the global network, so that the hotel is no longer an isolated island, but is connected to the whole world as a whole. Therefore, the important role of the basic network platform is to transform the hotel from an island state to a state connected to the world.

The basic network platform of high-star hotels is usually divided into two parts: guest room network and office network. The former is used to provide services to guests, and the latter is used for internal management and office. The two network platforms are connected to the internet through a shared export module.

A set of well-designed hotel integrated wiring can fully display the "integrated" font, which is mainly manifested in the following three aspects:

　　1. Comprehensive architectural functions: modern hotels cover multiple functions such as guest rooms, catering, conference affairs, office, commerce, entertainment, etc. The integrated wiring system plays a different service role in each function;

2. Multi-system integrated type: In addition to covering traditional wired networks and telephones, the hotel's integrated wiring system can also cover video-on-demand, security, internal intercom communication, wireless Internet coverage, background music, etc. in the daily work of the hotel system.

3. Multi-transmission format and protocol comprehensiveness: The signals transmitted in the cable include not only voice, data, image, audio, video, but also dedicated networks such as bank ATM protocol, guest room management equipment and intelligent building equipment such as LonWorks and PROFIBUS Protocol transmission.

　　 It is precisely because of the diversity of integrated wiring in the hotel field that developers often need to ask for a special weak current consulting company and listen to the opinions of the hotel management company that will cooperate in the future. Nevertheless, as the direct owner of the future hotel, how to consider a complete integrated wiring system at the early stage of hotel design is also a problem that the weak current engineers of various developers must face directly.

　　The upper subsystem of the hotel's integrated wiring service

　　The integrated wiring system is the basic channel of other subsystems of the weak current system, and is the neural network of the entire hotel's intelligent system. It combines with the different equipment of each system to achieve different intelligent functions. To design a complete integrated wiring system for a star-rated hotel, first of all, we must first list the various systems that may be related to the integrated wiring of the hotel. According to past experience, the following systems need to be considered in the integrated wiring of the hotel:

　　●Guest room network system and telephone system

　　 Nowadays, in addition to the traditional telephone communication requirements, more and more customers are concerned about whether the guest rooms provide Internet access when they choose to stay in the hotel. The hotel is not only the continuation of home, but also the continuation of office work. The importance of the network in the guest room is self-evident;

　　●Hotel office network system and telephone system

　　 In addition to the guests staying, the hotel needs a huge communication network system to support the daily work of the numerous hotel employees. Many hotels now even reserve several floors for rental office use at the beginning of the design. At this time, a high-reliability office network system and telephone are particularly important;

　　●Wireless network coverage system

Wireless network coverage means that wireless access APs (AccessPoints) are placed in hotel public places (such as coffee bars, restaurants, aisles, halls, gyms, sports venues, etc.), as well as in various banquet halls and conference rooms. It is a necessary means to provide network access for more and more portable wireless Internet devices (mobile phones, laptops, MP4 and other digital devices), and it is also the best solution for large-scale business banquet networks;

　　●Satellite TV/Cable TV System

A hotel's weak current intelligent project is often a difficult point in the construction of cable/satellite TV. This requires comprehensive consideration of various product factors such as amplifier output, branch distributor attenuation, cable attenuation, and external factors such as design, construction, and environment. The effect is not the best (ghosting, snowflakes, etc.). In order to improve the transmission quality, a large diameter coaxial cable must be used, and the port position cannot be changed once the construction is carried out, which limits the possible future changes in the decoration style and furniture of the hotel Placed. The birth of Category 7 cables has changed the situation that CATV can only be transmitted through coaxial cables in the past, and has greatly increased the flexibility of CATV cabling, allowing CATV systems to be integrated into integrated cabling systems.

　　●VOD video on demand system

　　Traditional cable TV and satellite TV have long been unable to meet the requirements of customers staying in high-star hotels. There is a set of VOD system in the guest room, which can provide customers with personalized services, which is of great significance to the promotion of the hotel's image;

　　●Cash register system

　　 POS machine credit card consumption has long been the main form of hotel's daily operating income. It is found in various consumer places in the hotel. Compared with other network systems in the hotel, POS machine dedicated lines are more focused on the reliability and security of communication;

　　●Digital wireless intercom system (DECT system)

Mobile work in a huge building, the transmission and reception of instructions will be extremely headache, especially in the 30th to 40th floor of the five-star hotel, the traditional analog wireless walkie-talkies are no longer competent, DECT (Digital Enhanced Cordless Telecommunications) The system solves this problem well. With the resolution of various problems and the improvement of technical specifications, DECT has gradually become a popular product. The latest IP-DECT system combines the advantages of IP phones and DECT systems, makes full use of network resources, adopts all-IP solutions, and supports SIPDECT technology, which can provide customers with a better user experience and can also provide developed interface development More applications.

　　●Digital surveillance CCTV system

Video surveillance has roughly gone through three generations of development in our country: the first generation is the era of full analog video surveillance with matrix as the core; the second generation is the era of matrix plus DVR/NVR modular combination; the third generation is based on IP The era of all-digital surveillance with cameras and video servers as the core. At present, video surveillance is developing towards the fourth generation-intelligent video surveillance. With the popularization and application of computers, the rapid development of network communication technology and image compression processing technology, in the field of monitoring, digitization and networking are a trend. The latest computer, communication, and image processing technologies are used to transmit digital data through network lines. The image can provide an efficient, feasible and low-cost solution for the realization of networked alarms and remote image monitoring. A modern hotel has dozens of floors and thousands of rooms at every turn. In order to protect the interests and safety of the guests, the hotel monitoring system has always been the top priority of the hotel's construction.

　　●Digital network public address system

　　 The digital network public broadcasting system adopts IPAudioTM technology, which transmits audio signals in the form of standard IP packets on the local area network and wide area network. It is a two-way audio sound reinforcement system for pure digital network transmission. It completely solves the problems of poor sound quality, complicated maintenance and management, and lack of interactivity in traditional broadcasting systems. The system equipment is simple to use, easy to install and expand, and only need to connect the digital audio terminal to the computer network to form a powerful digital broadcasting system, and each access point does not need to be wired separately.

　　●UnionPay Collection System

　　 With the construction of China UnionPay network, fewer and fewer people travel with cash. This puts forward higher requirements for the hotel’s cash register and payment system. A complete UnionPay POS system will penetrate every corner of the hotel, bringing convenience to the hotel’s daily settlement.

　　●Room Management System

The hotel’s guest room management system is one of the most important systems in the daily operation of the hotel. The guest room management system covers the control of guest room access control, lighting, air conditioning and other energy-saving facilities. The traditional guest room access control and intelligent building facilities are connected through the RS485 bus. Stranded wire transmission, with the improvement of hotel intelligence, more and more sensors and controllers are integrated into the guest room management system, such as service information control, door sensor switch control, identification type power-saving switch control, air-conditioning system control , Intelligent lighting control, fire control system control, etc. LONWORK-based building automation equipment solidifies all seven-layer communication protocols of ISO/OSI and 34 common I/O control objects, forming an open and interoperable control system, which can integrate HVAC, lighting, fire protection, security, access control, water supply and drainage, elevators and other equipment are integrated into this control system. The combination of LONWORK-based building automation system and structured wiring technology will make wiring more standardized.

　　●Other subsystems

　　 There are other subsystems in the hotel that can be built on the basis of integrated wiring, such as conference systems, electronic bulletin board systems, large-screen display systems, information guidance systems, and so on.