Service Description

Modern enterprises outsource all or part of the functions of the IT department in the enterprise, and then concentrate on developing the core business of the enterprise. This form has become the trend of IT management and application development towards professionalism. As a professional IT service company, Suoxiang China has been committed to computer and network troubleshooting and maintenance for many years, and has a set of mature computer service concepts and successful experience in enterprise-level overall network management. It can help companies simplify IT management and improve IT service quality, save IT investment costs, and effectively reduce the huge economic losses caused by computer and network failures. And to provide users with professional services to meet users' deep-level personalized service needs.

       IT outsourcing service is a service model in which customers complete or part of their IT work package to professional companies. Customers integrate and utilize the best external IT professional resources to achieve a management mode that reduces costs, improves efficiency, gives full play to their core competitiveness and enhances customers' ability to adapt to the external environment.

Outsourcing service advantage

※The outsourcing services provided by professional companies are professional in terms of technology and staffing. It is more efficient and professional than the work of enterprises setting up service departments on their own.

※ Each company's demand for services is uncertain and unstable. Under these factors, it will inevitably lead to a waste of resources. However, the resource allocation of outsourcing service companies will be tailored to your service needs.

※ Through outsourcing services, it is not necessary to integrate company resources to complete the target project, and to obtain services immediately and solve problems through outsourcing services.

Service Content

※Hardware maintenance service:

Maintain computer hardware and network, eliminate computer and network faults, maintain and replace customer computer hardware equipment, and ensure the normal operation of users' computers and network. During the service period, the service company provides customers with two monthly return calls and one monthly on-site regular maintenance service.

※Office equipment service:

Optimization of the performance parameters of office equipment such as printers, fax machines, copiers, scanners, etc., internal cleaning of the equipment, dust removal, emergency troubleshooting and regular maintenance

※Regular inspection and maintenance:

Service companies come to serve customers, detect and remove hidden computer hazards or known viruses in the local area network. Ensure that there are no known viruses in the fixed storage magnetic media belonging to the network at the end of each maintenance. During the service period, the service company provides customers with four regular inspections and safety maintenance services.

※Regular virus notification:

During the contract period, the service company will provide customers with the latest virus notification and early warning services in the form of e-mail and fax documents, and provide corresponding solutions.

※Telephone and email technical consultation:

During the contract period, the service company will provide customers with telephone and email technical consulting services.

※emergency rescue:

Provide emergency door-to-door service for failures in the customer's computer. Clear the known viruses in the system; ensure that there are no known viruses in the magnetic storage medium to which the computer system belongs after the work is completed, and the installed security protection software is in the best operating protection state.

Service Features

※Diversified service content

※Service corresponding time is fast

※According to customer needs, engineers from the nearest service station will be dispatched to solve problems for customers at any time

※Complete and advanced problem handling method

※Customized service content can be combined according to different levels of security requirements of customers.

※Consultation hotline: free consultation telephone: 4007570577 consultation mailbox: soline@soline.com.cn